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EHR: Secure Electronic Messaging

This information is old and has been replaced by the Modifed Stage 2 requirements per the Final Rule, 10/7/2015. For new requirements, see EHR Objective 9 Secure Messaging.

EHR Stage 2: Core Measure 17


This measure requires action by the patient.  5% of patients seen by the provider must use the Patient Portal to send a secure message to the provider.   

Exclusions Available? Yes. 




  • Denominator:  Unique patients seen by the provider during the reporting period.
  • Numerator:  Patients in the denominator who have logged in to the Patient Portal and sent a secure web mail to the provider.


EHR General Setup
Set up Secure Web Mail


Workflow:  We recommend setting up a location in your office where patients can log-in to the portal right after you grant access.  This can work as a training tool so you can verify patients know how to log in, and patients can ask questions. While in your office, have the patient view or download their patient record and send you a test message.


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