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Web Sched ASAP History

To track Web Sched ASAP messages that have been sent, as well as the action taken by patients, look at the Web Sched ASAP History.

On the ASAP List, click History.

From / To: Select the date range of messages to view, based on the Date Entry. Click the down arrow to select a date from a calendar; click the arrow again to close the calendar.

Clinic: If using Clinics, filter messages by clinic.

Web Sched ASAP Messages: A list of Web Sched ASAP messages that meet the filter criteria (date range, clinic). For each message, the following details show. Use the horizontal scroll bar to view details not initially visible.

  • Patient
  • Status: The status of the Web Sched ASAP notification.
    • Appointment made: Patient accepted the appointment opening / rescheduled online.
    • Chose different time: Patient did not accept the opening offered in the message, but did accept a different opening and rescheduled online.
    • Unable to send: Message did not send.
  • SMS Send Time: Date and time the text message sent.
  • Email Send Time: Date and time the email message sent.
  • Clinic
  • Original Appt Time
  • Slot Start: The start time of the available opening sent in the message.
  • Slot Stop: The end time of the available opening sent in the message.
  • Date Entry: The date and time a user clicked Send to send the Web Sched ASAP notification.
  • SMS Message Text: The text message sent.
  • Email Message Text: The email message sent.
  • Note: Additional information about the message, such as why a message didn't send.

Appointment slots filled: The number of available time slots that were filled by patients rescheduling online via Web Sched ASAP.

Texts sent: The number of Web Sched ASAP text messages that were sent.

 

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