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Alerts

Alerts notify users of errors, warnings, and actions needed.

In the Main Menu, click Alerts.

Alerts are organized into Alert Categories. Users must subscribe to Alert Categories in Alert Subscription for the alerts to display. In addition, if using clinics, only alerts for the selected clinic display.

When there are new, unread alerts, the Alert item in the Main Menu appears red and indicates the number of active alerts. Alerts are updated based on the Check alert interval in seconds set in Preferences.

Highlight an alert in the grid to take action, or select multiple alerts to quickly acknowledge them. The options vary depending on the alert.

Alert Descriptions

The Open Dental Service is required to generate many of these alerts. Not all alerts are noted in this table.

Alert Description (Example) Reason Action Needed
Open Dental Service Error General alerts from Open Dental (tips, new features, update notifications). Informational. No action needed.
Pending Online Payments: 4 There are pending online patient payments that need processed in Open Dental. This alert only stays marked as read once all Pending Online Payments have been processed. Process payments using the steps outlined on Online Patient Payments.
Radiology Orders: 2 The logged-on EHR provider has upcoming radiology orders to approve (mark CPOE). Approve orders in the Radiology Order List.
Patient would like a callback regarding this appointment: Sally Smith on 12/11/2017 Notifies user about patients who have requested a callback about an eConfirmation. Alert is deleted once the appointment confirmation status is no longer Not Accepted, or if the appointment is no longer scheduled.
The Web Sched New Pat feature now asks patients questions to verify patient information... General informational alerts about the Web Sched New Patient eService. Informational. No action needed.
New WebSched Appointment: 11/22/2017 2:00:00 PM Appointments have been scheduled by new patients via Web Sched New Patient. Click Open eServices Web Sched New Pat Appointment to view the appointments in the Web Sched Appointments Report.
Number Barred From Texting: 15035551234 has cancelled Appointment Texts and must text OPTIN to 1(503)555-5432 to begin receiving Appointment Texts. A wireless phone number has rejected text messages. These patients' Text OK status automatically changes from Y to N. Informational. No action needed.
The number of current MySQL connections has exceeded half the number of maximum connections allowed. Alerts user that the MySQL server has more than half of the allowed connections. Click More Details to view information about the current connections, issues that can result when the maximum amount of connections are exceeded, and how to increase the number of connections.
New WebSched Appointment: 11/22/2017 2:00:00 PM Appointments have been scheduled using Web Sched ASAP. Click Open Web Sched Appointments to view the appointments in the Web Sched Appointments report.
eConnector services are being run on these computers: Multiple computers are running an instance of the eConnector. Only one computer should run the eConnector. Contact Support for assistance in finding the correct eConnector computer.
eConnector Down: eConnector needs to be restarted Notifies user that the eConnector is down. See General Services Troubleshooting.
eConnector Error Notifies user when the eConnector has an error. See General Services Troubleshooting.
OpenDentalService Down. No instance of Open Dental Service is running. The OpenDentalService is down. See Service Manager (Add/Edit a Service).
DoseSpot Provider Registered: User automatically assigned. Shows the User ID for the assigned user. Informational. No action needed.
DoseSpot Provider Registered: Select user to assign ID. Multiple users are assigned to one provider, or there are no users assigned. Open the DoseSpot Assign User ID Window. Use the dropdown menu to assign a user.
DoseSpot Clinic Registered: Clinic Name has been registered. A clinic was successfully registered. Informational. No action needed.
New WebSched Appointment: 11/22/2017 2:00:00 PM Appointments have been scheduled using Web Sched Recall. Click Open Web Sched Appointments to view the appointments in the Web Sched Appointments report.
Clinic Feature Changed, you may need to restart the eConnector if you are subscribed to eServices Reminder to restart the eConnector when turning Clinics on/off. Restart the eConnector.
Multiple OpenDentalServices Multiple OpenDentalServices are running on a single database. Go to the Service Manager and stop excess services.
No instance of Open Dental Service is running. The OpenDentalService is down. Restart the OpenDentalService.
Unread WebMail Unread WebMail messages for the logged on provider. Click to view WebMail inbox. This alerts always displays for the intended user, regardless of alert subscriptions.
4 consecutive failed email sends detected. 07/12/2019 11:37:00 AM Emails have failed to send more than three times. Shows number of messages effected and time of last failure. Informational. No action needed.
Supplemental Backup successful The supplemental backup was successful. Alert created due to a successful supplemental backup Informational. No action needed.
Supplemental Backup failed - Supplemental Backup failed due to no SecurityAdmin user with a password The supplemental backup failed due to the SecurityAdmin user missing a password. Resolve the password on the admin user.
Mismatched eConnector time detected. eConnector: 7/20/2020 09:04:00, Database: 7/20/2020 10:04:00. eConnector time must match database time. Please correct eConnector computer time to match database time and restart eConnector. The MySQL time and eConnector time differ.

Only occurs when the MySQL and eConnector are hosted on different computers.		 Correct the time on the server hosting the eConnector, then restart the eConnector service.
CareCredit Batch Errors: Errors processing CareCredit batch requests There is an error when running CareCredit batch quickscreens due to a closed merchant number. Click to open the CareCredit Transactions window.
Patient arrived at 12:26 07/16/2020 for appointment at 12:30 07/16/2020 A patient has replied to an Arrivals message. The patient has arrived for their appointment and is waiting outside. Click Open Form to open the patient appointment.
New Secure Email A patient has sent the office a secure email reply. Informational. View the reply in the Email Inbox.
Cloud Sessions Limit The number of Open Dental Cloud sessions open is reaching the maximum allowed. Click to open Cloud Management to increase limit or kick out inactive sessions.
New Web Sched Existing Patient Appointment. An existing patient has scheduled an appointment using Web Sched Existing Patient. Click to view the appointments in the Web Sched Appointments report.
Web Forms Ready to Retrieve - HQ 3 Runs once an hour. Web forms are ready to be retrieved. Also displays clinic and the number of web forms waiting. Click to open the Web Forms window and retrieve web forms.
Monitoring the slave status is now monitored by the OpenDentalReplicationService. Each replication server will need the new OpenDentalReplicationService installed. The Replication Service needs installed. Install the Open Dental Replication Service.
Warning: Replication data receive is off at server 'SERVER NAME'. The server will not receive updates until the slave is started again. Contact your IT admin to run the SQL command START SLAVE. Replication is having errors. Contact IT.
No recalls have been sent in the past 3 days. Please check your Web Sched setup or contact support. Web Sched Recall messages have not been sent in three days. Verify Web Sched setup or contact Open Dental Support for assistance.
Automated messaging has been halted for eReminders The [AddToCalendar] tag is in use with an eReminder when eConfirmations are not in use. Remove [AddToCalendar] tag from automated messaging rules or sign up for eConfirmations. eConfirmations are required in order to use the [AddToCalendar] tag.
Signature Cleared: Procedure Note Change with PatNum: 59 Date: 11/07/2023 Code: D6740 A procedure note or group note signature has been cleared by another user. Manually replace signature.
Pearl AI Imaging Error: Patient Name, Example folder, FileName.png. An image sent to Pearl AI timed out. Resend image to Pearl or upload a new image.
The [MsgToPayURL] replacement tag is currently missing from email and SMS billing templates. The [MsgToPayURL] tag is missing from the Billing Default SMS billing template and email billing template. Displays when Message-to-Pay is enabled for the Payment dropdown and at least one email or text statement was sent from the Billing List. Add the [MsgToPayURL] tag to the appropriate billing template.
Better Diagnostics AI Imaging Error: John Smith, BWs folder, SmithJohn2.jpg. John Smith, BWs folder, SmithJohn2.jpg. The image sent to BetterDiagnostics has errors. Double-click the alert to view additional details.
Commlog created for Mailchimp email 'Subject Title' A Mass Email campaign was created and sent. Commlogs were added to each recipients account. Informational. No action needed.
Mass Email: 174 of 200 recipient email addresses uploaded. Recipients were uploaded to Mailchimp via Mass Email. Open Mailchimp to review recipients.
All 200 patient email addresses processed. Click here to continue to Mailchimp. Recipients were successfully uploaded to Mailchimp and the Mass Email campaign can be sent. Open Mailchimp to send the Mass Email campaign.