Open Dental Software

Arrivals

Arrival messages allow an office to easily manage the number of patients physically in the building.

In eServices Setup, click Automated Messaging.

Arrivals automatically send a text message to patients requesting they send an Arrival code (e.g., please respond with A) when they arrive at the office. When the patient arrives, they text the response back to the office. This changes the Confirmation Status to Arrived, sends an automatic text message asking the patient to wait outside, and creates an Alert to notify the office. When the appointment is ready, the office can then right-click on the appointment and send a Come In text message to the patient stating they can come inside the building.

Arrivals are only available for offices using eConfirmations. Per text message fees apply. See Fees for Support and Services.
Also see: Arrivals: What Patient Sees.

Note:

If multiple appointments on the same day share the same patient email address and/or wireless phone number, the associated Arrival will be grouped into one text message.
Similarly, if multiple patients from a family are scheduled, only patients sharing the same phone number are marked as Arrived when the patient replies.
If the same phone number is used for patients in different families, an Arrival message is not sent.
If a patient has been sent an Arrival message, and the appointment Confirmation Status is manually set to Arrived, the automatic text message asking the patient to wait outside still sends.
The Confirmation Status may vary if the office has edited the Time Arrived trigger in Preferences.

Activate / Deactivate Arrivals

Arrivals can be activated or deactivated as needed.

To enable Arrivals, click Activate Arrivals. The Arrivals row displays in green with a status of Active.
To disable Arrivals, click Deactivate Arrivals. The Arrivals row displays in red with a status of Inactive.

Arrival Rules

To edit an existing Arrival Rule, double-click an Arrival Rule from the Automated Messaging Rules grid. To add a new rule, click Add Arrival.

For information on adding and editing rules, see Edit Rule.