eCW New Customers

Below is an overview of a typical eClinicalWorks/ Open Dental integration. For more information, contact a support technician.

Things to Consider Early

Implementation Steps

Version Information: Before Open Dental can be installed eCW version 9.0.35 or greater must be installed (with eCW). If you are using a load balancer, then eCW version 9.0.49 should be installed.

Step 1: Open Dental Contract and Payment

  1. Contact an eCW sales representative and open a case requesting an Open Dental interface installation.
  2. eCW will request that the customer contact Open Dental to obtain a contract. Email Open Dental at ecw@opendental.com or call 503-363-5432.
  3. Sign and return the Open Dental contract. We will send you an invoice for payment.
  4. Once payment is received, Open Dental will coordinate an Open Dental software installation.
Note: Important: Your customer name registered with eCW should match the customer name registered with Open Dental.


Step 2: Interface Installation

  1. Review Open Dental HL7 server hardware requirements. See Computer Requirements.
  2. Review technical information and details about eCW / Open Dental integration.
  3. Once Open Dental is installed, eCW will schedule and perform an eCW interface installation.
  4. After eCW has completed the interface installation, Open Dental will contact you to schedule an installation verification to make sure that the eCW / Open Dental interface is turned on and fully functional.

Step 3: Data Migration, Setup, and Training