For ITRANS installation instructions, see ITRANS.
Automatic printing of certain patient forms in the following situations:
Some offices find the extra printing less useful than others. There are a few options if you do not want to automatically print copies:
Raw Data for Invalid or Unknown Response
A form with the above title will print when a response from ITRANS is unknown or invalid and will usually occur when running the request for outstanding transactions (ROT). An ROT causes this issue in Open Dental when the practice used to send claims to ITRANS through their previous practice management software and then switches to Open Dental. In this situation, ITRANS will send responses to Open Dental which belong to the old system and Open Dental will not have all of the data it needs in order to display the response properly. For example, the practice sends a claim in the old software and later switches to Open Dental and runs an ROT and the response to the ROT is an EOB regarding the claim that was sent in the previous practice management software. The form that prints is a basic and shows the contents of the message from ITRANS so the patient can be manually located and updated.
When I send a claim, an error message comes up in Open Dental that looks similar to the following:
Error 1001 (preceded by Dart error 12020) OR in version 188.8.131.52 and greater receive the error message "The credentials supplied to the package were not recognized - 1001"
Indicates a corrupted certificate. The most common source is an administrator forcibly changing a password on a user account which scrambles all encrypted data in the profile. A less common source of this issue is Microsoft updates. Simply download new ones to resolve the issue.
When sending a claim, I get error code 1022, which is not listed at www.goitrans.com/itrans-support-error-codes.
This issue occurs when sending claims to Alberta Blue Cross and is due to an incorrect ITRANS configuration. See the section further up on this page for Alberta Blue Cross to ensure that ITRANS is properly configured, then restart the iCAService on your claim server.
When sending a claim, I get an error message: "No response from ITRANS. Either a folder share permission issue on the server or ITRANS is temporarily unreachable." or "No response from iCAService. Ensure that the iCAService is started and the iCA folder has the necessary permissions."
Follow these steps:
If the service has been off for a while, the backlog of outgoing requests has to be sent before service is responsive to new requests. Each backlogged request can take up to 90 seconds to process. To determine if service is processing backlogged requests, look in the shared iCA folder for input.### files (ignore _nput.### files). If there are any input.### files, the service is still processing backlogged requests.
Error code 1013 (certificate not found) when sending a claim.
Solution 1: This does not happen on a server but happens on other workstations only. This is usually because you have not set the 'Claim Export Path' and 'Launch Client Program' to be from server share. For instance, instead of C:\iCA, these two fields should start with \\YourServerName\iCA. Also in this example, on the server itself, c:\iCA should be shared as \\YourServerName\iCA with proper permissions.
Solution 2: This happens on the server. This error is a result of an invalid or missing certificate. ITRANS encryption certificates expire every two years. Do the following to check the age of your security certificates on your ITRANS server:
To remove expired certificates and install new ones:
Sending claims for a hygienist doesn't work when using iCA version 184.108.40.206.
This issue was fixed in version 220.127.116.11. Or you can install version 18.104.22.168 (no longer available for download). Make sure to uninstall version 22.214.171.124 first.
Using Windows Server 2012 R2 and having problems with ITRANS installation.
Start the service 'Computer Browser'. This service is stopped by default.
I did not find a solution on this page.
Go to www.goitrans.com/itrans-support-error-codes
These steps may be useful if you have an older installation of the ICA service (pre October 2015) and used the wrong user account.
In the Service Manager, change the iCAService to run automatically instead of manually and change the Logon information to run as the CDANetUser where the CDA certificates have been installed.