Legacy eRx Credentialing

Credentialing is part of the process of Legacy eRx identity proofing. It entails submitting credentials to further confirm provider identity.

Note: Make sure the information you submit is accurate.

Step 1 - Complete Identity Proofing

First complete identity proofing by contacting Open Dental support. See the Getting Started section on Legacy eRx. Do not move on to Step 2 until identity proofing has been completed.

Step 2 - Send Email

When identity proofing is complete, send an email to providerverification@newcroprx.com that contains the following information.

To: providerverification@newcroprx.com

Cc: erx@opendental.com

Subject: (provider name) Credentialing

Email address: Email address you used during Exostar identity proofing.

Mobile number: Personal mobile number. This will be used once for verification purposes only.

Mobile carrier: Cell phone carrier

Office address:

Office phone:

Contact person: Any person, other than the provider, who can verify the practice is active (e.g. office manager).

Software: Open Dental

Legacy eRx Version: Basic or Comprehensive

Also attach scanned copies of the following documents, or they can be faxed to 832-553-1889.

Once credentials have been submitted, it will take approximately 48 hours to finalize. You will receive a confirmation email from Open Dental. We will then activate electronic transmission of prescriptions on your account and apply the one-time identity proofing fee to your statement.

Once credentialing is complete, you can begin writing prescriptions and sign up for EPCS (Legacy eRx EPCS Setup).