Home User Manual Discussion Forum Search

Change Healthcare E-Claims  

Change Healthcare (formerly Emdeon) is an E-Claims Clearinghouse.

You can visit their website at http://www.emdeon.com/billingmanagementfordentists/ for more information about their services.

There are three different registration forms:
Batch claims: Registration 39.95 per month (PDF)
Batch claims: Registration .37 cents per claim (PDF)
Electronic Eligibility: Registration 17.95 per provider per month (PDF)

If a second office is signing up, but using a different database, you must acquire a separate username and password from Open Dental. If the second office is using the same database, refer to Clinics.

If you are already signed up for batch claims and would like to add electronic eligibility, fill out the Electronic Eligibility form and send to Emdeon to complete your enrollment. If you are not signed up for claims, you can sign up for both simultaneously.

Step 1: Call us at 503-363-5432 and we will provide you with a Login ID and a Password.

Step 2: Fill out a registration form (see above) and fax it to Change Healthcare at 860-289-0055.

Step 3: Download and run WebMD Eclaims Setup.exe on the computer where you will be sending claims from. Set the Emdeon client program to always run as administrator. The program location is indicated in the Launch Client Program field on the Edit Clearinghouse window below.

Step 4: In Open Dental, set up the Emdeon (WebMD and Emdeon are the same company) clearinghouse. In the Main Menu, click Setup, Family/Insurance, Clearinghouses, double click on Emdeon, then set up as follows.

Electronic Eligibility: For Denti-Cal carriers, you must also enter the Denti-Cal password on the Denti-Cal Clearinghouse Setup window.

  1. In the Main Menu, click Setup, Family/Insurance, Clearinghouses, and double click on Denti-Cal.
  2. For Clearinghouse ID (ISA08) make sure DENTICAL is entered.
  3. Enter the Denti-Cal password.
  4. Click OK.

See Managing Insurance Claims for instructions for sending claims. See E-Benefits for electronic eligibility instructions.

If you have trouble with the claims or need payer enrollment, and need to call Emdeon, their phone number is 888-255-7293.
Customer Support Group: dentalsupport@emdeon.com  

Payer Enrollment Forms:

Dental Payer Lists: http://www.emdeondental.com/PayerLists.aspx


Open Dental Software 1-503-363-5432