Fees for Software, Support, and Training

Open Dental is usually updated approximately every 2 months. Support is essential, and we provide high-quality telephone support.

Full Package

The cost for the software plus full telephone support is $149 per month with no upfront cost. The initial contract is for six months and automatically continues after that on a month-to-month basis.  Most users remain on the support plan so that they can continue to receive new versions and telephone support. The monthly cost goes down to $99 per month after the first year of use.  If there are more than 3 dentists at the same location, then each additional dentist costs $10. This includes all software distributions as they are available, and full telephone support. Data conversions are not included in the price.

Since support continues automatically after the first six months, users must call if they wish to cancel. The software comes with a 90 day moneyback guarantee.  The office must stop using the software in order to receive a refund. 

Training
"Full telephone support" does not include training. Support phone calls are limited to a maximum of two specific issues.  Anything beyond this falls under the category of training.  Training is an additional $50 per hour (only available to customers already on support).  New customers can get one hour of complimentary training before being charged additionally.  The intent of the fee for training is to help keep the cost of regular support low for everyone.  Offices are encouraged at each phone call to learn how to read the manual before calling.  For those offices that cannot do this, we gladly provide training at a cost of $50 per hour.

On-site Training
If you would like to have on-site training by a qualified trainer, your entire staff can quickly gain the proficiency they need. This is especially helpful for offices with little or no previous computer experience. We provide on-site training anywhere in the continental US. The cost for one day of training is $3150, and if you need a second consecutive day, it is an additional $950. The price is slightly less for West Coast customers. The trainer will walk you through every situation and will also provide lots of one-on-one help. The more computers you have set up, the more effective the experience will be. The computers should be set up with Open Dental ahead of time so that you can maximize the time you spend learning the program. A training day should be requested at least two weeks in advance because airlines raise prices for shorter notice. All training must be substantially paid for before we will order airline tickets.

Incident Support
If you are no longer on a support contract, we do sometimes provide support for an isolated incident. Each incident is $150 for the first half hour and $50 for each subsequent half hour for the same incident.

Queries
"Full telephone support" does not include having us write custom queries (a kind of report) for you.  There are already over 500 queries on our Query Examples page.  Additional queries or customizations of existing queries cannot be provided free of charge.  The fee for custom queries starts at $90 and goes up depending on complexity.  A typical query will cost a few hundred dollars.  Charging separately for this service allows us to keep our monthly support fees low for everyone while still giving extra attention to those who need it.  We are, of course, happy to help users learn how to use the existing query examples as part of ordinary support services.

Forms and Sheets
See the bottom of the Registration Forms page.

Support in Foreign Countries
This option is only available to users in Foreign Countries other than Canada. The cost for support plus all software distributions as they are available is $89 per month for a six month contract.  Since support continues automatically after the first six months, users must call if they wish to cancel. The reason that we have included this option is that there are often language barriers and timezone differences which make standard support difficult. Support is handled through a combination of e-mail and telephone. If you call us, we can call you right back to save you the cost of the international phone call.

Caribbean
Our software is covered by two licenses, one of which is the ADA license.  That license allows us to include the ADA procedure codes for distribution within the United States only.  But in the Caribbean, it can be hard to determine whether a location is within our outside the USA.  So the ADA license specifically addresses this as follows:  The USA version of Open Dental may be distributed in all 50 states, the District of Columbia, the Commonwealths of Puerto Rico, and the Northern Mariana Islands or any territory of the United States.  Based on this wording, we have developed a list of locations

Within USA for licensing purposes:
50 States
Washington DC
Puerto Rico
Northern Mariana Islands (with names nobody has heard of and all unpopulated)
Guam
US Virgin Islands
American Samoa

Foreign for licensing purposes:
Cayman Islands
Bermuda
British Virgin Islands
Bahamas
Jamaica
All other locations.