eService Activity Log

The eService Activity Log tracks actions that have been done in various eServices.

In the Main Menu, click Reports, eService Activity Log.

Filters: Use the filters to narrow down the activity log results.

Once filters are selected, click Refresh to update the results.

eService Actions

Below are available eService Actions to view. Most actions are self-explanatory. Details are added to the few that need additional explanation.

Action Details
Appt Confirmation - Appointment Confirmed
Arrival - Patient Arrived
eClipboard - 2 Factor Auth Close Clicked
eClipboard - 2 Factor Auth Code Fail
eClipboard - 2 Factor Auth Code Submitted
eClipboard - 2 Factor Auth Code Success
eClipboard - 2 Factor Auth Email Selected
eClipboard - 2 Factor Auth Screen Shown
eClipboard - 2 Factor Auth Text Selected
eClipboard - BYOD 6 Digit validation Failed
eClipboard - BYOD 6 Digit validation page reached
eClipboard - BYOD 6 Digit validation success
eClipboard - Check In Arrived
eClipboard - Check In Bring Your Own Device
eClipboard - Check In Confirmed Appt With Prov - Yes
eClipboard - Check In List did not take selfie before submitting
eClipboard - Check In List Error, submitted without all items
eClipboard - Check In List Office Signed Treatment Plan
eClipboard - Check In List Patient Signed Treatment Plan
eClipboard - Check In List Selected Item
eClipboard - Check In List Sheet Next Tapped
eClipboard - Check In List Sheet Prev Tapped
eClipboard - Check In List Submit Success
eClipboard - Check In List Submit Success BYOD
eClipboard - Check In List Submit Xamarin Error
eClipboard - Check In List Took selfie before submitting
eClipboard - Check In process started
eClipboard - Check In Submitted
eClipboard - Checked In
eClipboard - Error: Appt Not Found
eClipboard - Error: Delete card not found
eClipboard - Error: Delete credit card invalid alias
eClipboard - Error: Delete credit card patient not found
eClipboard - Error: Deprecated Method
eClipboard - Error: Device Not Allowed for Checkin
eClipboard - Error: Device Setup for Other Clinic
eClipboard - Error: error making payment
eClipboard - Error: Making Payment, invalid amount
eClipboard - Error: Making Payment, patient not found
eClipboard - Error: Multiple Pats Found
eClipboard - Error: No Appointment Found BYOD
eClipboard - Error: No Appt Found
eClipboard - Error: Office Device used as BYOD
eClipboard - Error: PatNum Not Linked To Appt
eClipboard - Error: Signature Error
eClipboard - Form Completed
eClipboard - Form Created
eClipboard - patient opens payment page
eClipboard - User made payment with existing credit card
eClipboard - User made payment with new credit card
eClipboard - User removed a credit card
eClipboard - User tapped 'Add Card'
eClipboard - User tapped cancel when making a payment
eClipboard - User tapped 'Done' on credit card manage page
Error: Delete credit card patnum does not match current patnum
Integrated Texting - Patient Opted Out
Patient Portal - Patient Allowed Submission of Duplicate Payment The patient opted to allow the duplicate payment made via Patient Portal (PayConnect users only)
Patient Portal - Patient Arrived at Statement Portal
Patient Portal - Patient Downloaded Statement
Patient Portal - Patient Logged In
Patient Portal - Patient Logged In At Statement Portal
Patient Portal - Patient Made Payment
Patient Portal - Patient Notified of Possible Duplicate Payment The patient is warned when attempting to make a duplicate payment via Patient Portal (PayConnect users only)
Patient Portal - Patient Opened Hosted Payment Form
Patient Portal - Patient Opened Payment Form
Patient Portal - Patient Opened Payment Form From Login
Patient Portal - Patient Paid with Existing Card
Patient Portal - Patient Rejected Submission of Duplicate Payment The patient opted to decline the duplicate payment made via Patient Portal (PayConnect user only)
Patient Portal - Patient Submitted Payment with PayConnect
Patient Portal - Patient Submitted Payment with XWeb
Should Not Be Used
Used in Xam Exceptions. If this is sent back, error will not be logged
Web Forms - Completed Web Form
Web Sched - Appointment Moved
Web Sched - Appointment Scheduled
Web Sched - Patient Accepted Date/Time
Web Sched - Patient Arrived at Home View
Web Sched - Patient Arrived at Scheduler
Web Sched - Patient Declined Date/Time
Web Sched - Patient Identified Themselves
Web Sched - Patient Passed 2FA
Web Sched - Patient Received Confirmation Popup
Web Sched - Patient Selected Service
Web Sched - Patient Selected Timeslot
Web Sched - Patient Sent Schedule Request
Web Sched - Patient Switches Months
Web Sched - Patient Was Sent 2FA Code When using Web Sched, the patient was sent two-factor authentication (via email or text)
Web Sched - Recall Already Scheduled
Web Sched - Recall Not Found