After Hours Support

After hours support is available for urgent support needs.

• If your situation occurs during normal operating hours, please Contact Us at our main support line.
• After hours support is only available until 9:00 PM Pacific Time. If you require support after 9:00 PM, please wait to call our main support line during normal operating hours the next morning.
• We are available most holidays. After hours support is not available on Christmas or New Years day.
• If we cannot answer your call immediately, we will try and call back within two hours.

Services we can provide after hours

• Urgent usage questions. Limited to one question per phone call.
• Technical issues that are preventing use of the program entirely.

Services we cannot provide after hours

• Training or general help with using program features. These types of questions are best answered by reading the user manual or calling during regular hours.
• Less urgent technical issues. As long as the program is working on at least one computer, then the technical issue is considered non-urgent.
• Requests for new features.
• Demos.
• New customer purchases.