Open Dental Cloud is a hosted solution managed by Open Dental Software.
Open Dental Cloud looks and feels just like our local version. To see if Open Dental Cloud is right for your office, give us a call. Our team will reach out to discuss the next steps.
The total monthly cost for Open Dental Cloud varies depending on the needs of the practice. An official quote will be provided before signup.
| Service Description | Fee* (USD) | Details |
|---|---|---|
| Monthly Cloud Hosting - Small Package | $250/month | Covers 7 **concurrent sessions, 5GB of database storage, and 20GB of OpenDentImages storage. |
| Monthly Cloud Hosting - Medium Package | $520/month | Covers 15 concurrent sessions, 10GB of database storage, and 40GB of OpenDentImages storage. |
| Monthly Cloud Hosting - Large Package | $1,300/month | Covers 35 concurrent sessions, 15GB of database storage, and 60GB of OpenDentImages storage. |
| Monthly Cloud Hosting - X-Large Package | $1,850/month | Covers 55 concurrent sessions, 30GB of database storage, and 120GB of OpenDentImages storage. |
| Monthly Cloud Hosting - Enterprise Package | $2,370/month | Covers 75 concurrent sessions, 45GB of database storage, and 130GB of OpenDentImages storage. |
| Monthly Cloud Hosting - Custom Package (75+ Concurrent sessions) | Fees are determined by a custom quote | Please reach out to Open Dental Support to receive a custom quote based on expected usage. |
| Additional Database and OpenDentImages Storage | $0.40/GB over the monthly allotment | 1GB of additional storage. Fee is based on the largest size recorded for the database or OpenDentImages folder, at any time during the billing cycle. Fees are applied each billing cycle the allotment is exceeded. |
| Migration | $400 | One-time charge per signup. Collected before a final Migration is started. |
*Open Dental Cloud service fees are non-refundable after services have been rendered.
**A concurrent session is one Open Dental Cloud user interface instance.
Cloud hosting fees are charged separately from the support fees listed on Fees for Support and Services. Each location must remain on Open Dental support for the duration of their cloud usage.
Cloud hosting fees may change from time to time to reflect changes in our external hosting costs.
Open Dental will do the cloud setup, then you can log in and get to work. All you need is high-speed internet. See our Signup Process and Requirements pages for more details before you get started.
Also see:
| Open Dental Cloud may be a good fit if your practice | Open Dental Cloud may NOT be a good fit if your practice |
|---|---|
uses Windows. |
uses macOS. |
has a reliable internet connection with a minimum speed of 20 Mbps download and 10 Mbps upload. |
has an internet connection that is unstable or does not meet recommended minimum speeds. |
has latency below 30ms with at least one of our data centers. |
has latency above 50ms with our data centers. |
wants to use the latest tools available in the software. |
wants to choose when to update the software. |
wants automated backups of the database and OpenDentImages folder. |
wants to continue to self-manage backups. |
does not have the resources or desire to manage a local server. The local computers that access the Open Dental Cloud are still fully managed by the practice or their IT. |
has the resources to manage a local server. |
uses (or can use) Open Dental eServices for online patient scheduling and patient communications. |
on third-party integrations that do not use the Open Dental API (i.e., Unauthorized Integrations)* |
uses separate Imaging software that doesn't need to be hosted. |
wants separate Imaging software to be cloud hosted by Open Dental. |
*See Open Dental Cloud 3rd Party Integrations for a list of compatible integrations.
For a list of differences between Open Dental Cloud and the local/server version, see Open Dental Cloud Differences.
How is cloud data protected?
Each customer's database and A to Z folder (where documents and images are stored) are backed up periodically. The backups are encrypted, tested for integrity nightly, and stored off-site. See Open Dental Cloud Backups for more information.
What happens in the unlikely event of an Open Dental Cloud server failure?
In the event that the Open Dental Cloud server fails, the most recent backup will be restored to a new server by Open Dental staff.
Does Open Dental have a HIPAA BAA with every cloud hosting service that Open Dental may contract with to store customer data that may include PHI?
Yes. Cloud customers, like all Open Dental customers, should download, sign, and return a HIPAA BAA to Open Dental.
