See Sensor Compatibility.

NewTom machines have a Twain driver which should make them compatible with Open Dental.

For assistance with setup of a NewTom machine, contact NewTom/Cefla: https://ceflamedicalna.com/contact-us/.

Troubleshooting

If a NewTom machine is not working in Open Dental, there are several troubleshooting steps to resolve.

Device Setup

In Imaging Devices, double-click the device.

• Check Show Twain UI.
• Toggle the Device Type to Twain Radiograph. The other option, Twain Multi, is not appropriate.

Antivirus

Antivirus programs (e.g., Windows Defender, Endpoint Security, etc.) may prevent image transfer. Work with your IT to troubleshoot or configure your antivirus software.

Disable Multi-image

In the NewTom iCapture Monitor program, uncheck Enable multi image transfer.

Save to Folder

In the NewTom TwainToDisk program, choose a destination folder in Settings. In Open Dental, from the Imaging Module, Import dropdown, select Import Automatically. Enter the same file path there as you entered into the NewTom settings.