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Messaging Element Setup

Messaging elements are the pieces of information used in Messaging and to light up Messaging Buttons. There are three types of elements:

  • Users: The User the message is sent to or received from.
  • Extras: Other text that shows in a message, such as "urgent". 
  • Messages: The main message text.
  1. In the Main Menu, click Setup, Manage, Messaging.

Click the Up/Down arrows to move an element up or down.

  1. Click Add, or double click on a messaging element to edit.

  1. Select the messaging element criteria, then click OK to save.
    • Type: Determines the column the element appears in.
    • Text: The element's identifying label.
    • Sound: Attach a wave file with an extension of .wav (e.g. someone speaking the text). 
    • Light Row and Color:  Attached to elements used in messaging buttons.
      • Light Row: Use for elements that identify a location (e.g. Op1, Op2, Line 1) or message (e.g. Patient Ready). This is the row that will light up when the element is triggered.
      • Light Color: The unique color attached to the element. Usually attached to 'user' or 'message' (e.g. Doctor, Patient Ready).

Once elements are setup, set up the Messaging Buttons on each workstation (in each operatory). Some may apply to all workstation, others will apply to specific workstations.

Example of a Doctor element:
This element has a sound and a color, but no light row. Thus it may determine the color of a light button, but does not cause a button to light up.

Example of an Op 1 element: This element has a sound and a light row, but no color. Thus, this element will light up row 3, but use the color of another messaging element.

Example of a 'PtReady' element: This element has sound, a light row, and a color. Thus, this element will light row 6 purple.

Using Sound
You can attach sound .wav files to message element. Then, when a message is sent using the element, a sound notification will accompany the message.  Typically the sound is just someone saying the element text. Several sound files are preloaded into Open Dental. There are also 12 additional prerecorded spoken messages (e.g. Hygienist 1, Patient Arrived) available for download: Sounds.zip. If you use sounds, make sure your computer volume is turned up. 

  • Play: If a sound is already attached to the item, click Play to hear it.
  • Delete: Remove the sound from the element.
  • Import: Import a .wav sound file.
  • Export: Export the current .wav sound file.
  • Windows Recorder: Record sounds on any Windows operating system except Windows 10 with this button. A sound bar shows that the mic is picking up sounds.
  • Record New: Record sounds on any operating system, including Windows 10. You can automatically import the sound files with this recorder.

Recording Your Own Sound: You can choose to use Windows Recorder or Record New. These two buttons function the same. Windows Recorder is not compatible with Windows 10.

It takes a little bit of work to get a recording just right. You should get a standalone microphone that plugs into your computer. Practice getting the sound and loudness right. Talk into the microphone in a quick, clear, medium loud voice without blowing into the microphone. When you are ready to record, follow these steps:

  1. Click Record New.

  1. Click the red Record button, talk, then click Stop. 
  2. Click OK to automatically import the sound file (Record New only).
  3. Or, click Save to manually save the file as a .wav.
  4. Import the sound to attach it to a message element and save it in the database if you click Save instead of OK.


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