Attachments can be sent electronically through the DentalXChange (ClaimConnect) clearinghouse.
In the Edit Claim - Attachments Tab, click the DXC tab.
Enable the DentalXChange Attachment service in ClaimConnect E-Claims prior to sending attachments.
Attachment ID: An attachment ID will automatically populate when attachments are sent. DentalXChange will use the attachment ID to associate attachments to the claim.
Click Add Attachment to open the Claim Attachments window. A warning will pop up to ensure all changes to the claim have been saved first.
For a new Claim, clicking Send or OK in the Edit Claim window will validate the claim. If an attachment is needed, you will receive a popup asking to add the attachment.
Click Add Image to attach an existing image from your File Explorer, or click Snipping Tool to create a screenshot of an image (see below). Click Paste Image if you are copying an image from the windows clipboard.
Narrative: Enter a narrative (optional). Allows up to 2,000 characters.
Claim Validation Status: Will list any errors or validation notes for the attachments.
As each image is added, the following window will appear:
File Name: Give the image a file name.
Date Created: This field will auto-populate with today's date. Change the date if needed.
Image Type: Select from:
Image Orientation Type: Only shows when X-Rays is selected. Select RIGHT or LEFT.Click OK to save image information.
Once attachments have been sent, return to the Edit Claim window and send the claim. Attachments will automatically save in the patient's Image Module.
Use the snipping tool to grab a screenshot of an image if one does not already exist. This is useful to quickly grab an image without exporting and saving it first.
If you must resend a claim due to a missing attachment, do the following:
If insurance provided a reference ID number:
If insurance did not provide a reference ID number.