DentalXChange Attachment

Attachments can be sent electronically through the DentalXChange (ClaimConnect) clearinghouse.

In a Claim, click the Edit Claim - Attachments Tab.

Enable the Attachment Service in the ClaimConnect E-Claims window. Once the Attachment Service has been setup, the Add Attachment button will show above, and the other areas of the window will be grayed out.

If this is for a new Claim, be sure the Claim was saved, and then the Claim Edit Window was reopened.

Click Add Attachment.

The Attachment ID will automatically populate when attachments are sent. DentalXChange will use the attachment ID to associate attachments to the claim.

Claims are automatically validated upon opening this window to determine if an attachment is required. To re-evaluate the claim click Validate Claim.

Click Add Image to attach an existing image from your File Explorer, or click Snipping Tool to create a screenshot of an image (see below).

Note: PDF files are not supported by the DentalXChange Attachment Service.

As each image is added, the following window will appear:

Give the image a File Name.
The Date Created field will autopopulate with today's date. Change the date if needed.
Select the Image Type:

Select the Image Orientation Type. Only shows when X-Rays is selected.

Click OK.

Back in the main window, add an optional Narrative.

Click Create Attachment to send images to DentalXChange.

Once attachments have been sent, return to the Edit Claim window and send the claim. Attachments will automatically save in the patient's Image Module.

Snipping Tool

Use the snipping tool to grab a screenshot of an image if one does not already exist. This is useful to quickly grab an image without exporting and saving it first.

  1. Click New to create a new image.
  2. Click and drag the red box over the selected area.
  3. Click OK to save the image, or click Cancel to try again.
Note: If you have Windows Scaling turned on, the snipping tool will not work properly. You may use the built in Windows Snipping tool to snip the attachment needed. Save it to a location, then choose that file when attaching the image in Open Dental.