Mobile Web Troubleshooting

Below is some general guidance if you experience issues with the Mobile Web. Also see eServices Troubleshooting.

Issue: Planned and/or unscheduled appointments appear in the Appointment View after visiting a patient profile with planned/unscheduled appointments. The provider filter does not work as intended.

Solution: Press Menu, Refresh.

Customer not registered for MobileWeb Monthly Support

Solution: This can occur when a user clicks Get URL in eServices Setup, Mobile Web. Contact support to sign up for Mobile Web.

Strong passwords must be turned on. Go to Setup | Security to turn on strong passwords.

Solution: This can occur when logging into the Mobile Web. Ensure strong passwords are enabled in Global Security Settings. Then have staff change their passwords to strong (at least 8 characters with at least one number and one uppercase letter).