Update Setup

In the Update window, click Setup.

Most of these values will not change.

  • The Setup Security Permission is required for a user to open this window.
  • The Security Admin Permission is required to change the registration key or save changes.
  • Registration Key: Click Change to enter a valid registration key supplied by Open Dental (usually in your welcome email.)

    Simultaneously update other databases: Only for offices that always run multiple databases. For example, multiple dental offices are consolidated in one physical location with a common reception area. In these situations:

    1. Pick one main database from which you will always perform updates.
    2. In that database, open the Update Setup window, and enter the names of all the other databases.
    3. Follow this sequence to perform an update:
      • Use the Shutdown Tool on all databases other than the main database.
      • Update the main database. This locks users out of all databases at once.
      • Open up each of the other databases. Users will be locked out until this is done.

    Show buttons for MSI: Enterprise users may want to use an OpenDental.msi instead of OpenDental.exe. Check this box to show buttons for msi. When you return to the main Update window, you will see the option to download the msi instead of the exe.

    Update Notification Time: Start a countdown to an update that shows on all workstations.

    1. Click Change.
    2. Select the date.
    3. Select the estimated update time.
    4. Click OK.

    The time remaining until the update will show in the title bar of all workstations and will update every 5 seconds.

    Update In: 6 hours, 43 minutes

    The install and download msi buttons will also be disabled. Once the date/time has passed, the countdown will no longer show and buttons will enable again.

    Note: The update will not automatically occur once the countdown ends. It must still be manually started.

    Recopy: Click to update the Update Files folder in the A to Z folder with files from the most currently installed version.


    Because of possible redirect issues, using http://www.open-dent.com/updates/ can result in the following 403 error when trying to update.

    Website Path for Updates: Change this from http://www.open-dent.com/updates/ to http://www.opendental.com/updates/

    After updating the URL you should be able to update again.