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Sending a General Text Message

General text messages can be sent from Open Dental to both patients and non-patients.


In Open Dental:

  1. Click Text in the main Toolbar.
    Note: If a patient's 'Text OK' setting is currently 'No', a message will prompt you to change the setting to 'Yes'. Click Yes to change the setting and proceed.

  1. Select Patient or Another Person.
  2. If patient, verify the patient name and number. To select a different patient, click Find. Phone number automatically populates with the patient's wireless phone number.
    If another person, enter the wireless phone number.
  3. Enter the text message.
  4. Click Send.

A commlog entry is automatically generated for text messages sent to a patient. Set the default commlog type for text messages in Definitions, Commlog Types.


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