Canada Carriers

For Canada users, click Lists, Insurance Carriers.

Carriers can easily be added and maintained, without manually creating each one. Insurance carriers marked as CDAnet are capable of sending electronic claims to ITRANS or Claimstream (TELUS).

Search criteria:

Click Refresh to update the list.

To update your Carriers list, select your criteria and click Update Carriers.This button is for ITRANS 2.0 and Claimstream users only. Carriers are updated based on the Electronic ID.

Click Add to add a new carrier.
Click Combine to merge duplicate carriers. Also see Combine Carriers.

Double-click on a carrier to view carrier information and CDAnet information.

The Carrier information in the top half is editable by the office.

The data under CDAnet is maintained by the CDA. This information is updated when running the Update Carriers tool.

The following carriers are supported by ITRANS:
Detailed carrier information can be found on the CDA website:

Note: October 8, 2019 Note for our Canadian Customers:
We are aware of issues regarding the ClaimSecure carrier. You may receive an "Input string was not in a correct format" error when sending claims.

Claims are going through to ClaimSecure, however you are not able to view EOB or Acknowledgment responses. You may send predeterminations prior to sending the claim to view payment information.

Update Carrier Logic

For brand new offices: To import the most recent carrier data, check all boxes (Name, Address, Phone, and Add Missing), then click Update Carriers. This will import the most recent carrier data from the CDA.

For offices that converted to Open Dental or are existing Open Dental users: Uncheck Name, Address, and Phone. Keep Add Missing checked, then click Update Carriers. This will update the CDAnet information for all carriers, as well as add any missing or new carriers. This ensures that existing carrier data (such as name and address) is not edited.

Duplicate Carriers: You may find duplicate carriers in your list. This can be caused for a number of reasons. For example:

Duplicate carriers should be combined into the correct carrier.