In Email Send, on the left is the Email Template area.
Templates can be used for frequently sent email messages that have similar content. Select a template and click Insert. The template's subject and message will replace any existing text.
Templates are listed alphabetically. To delete a template, select in the list and click Delete.
Click Add to create a new template, or click Edit to edit an existing template.
Description: Enter the template name. It can differ from the email subject.
Subject: Enter the subject of the email.
Body: Enter the body message.
Attach: Click to attach images or files to the template. Select the file, then click Open. Attachments will list in the box. Double click to preview; right click to Open, Rename, or Remove.
Edit Text: Used to edit text in body after HTML template has been applied to email.
Edit HTML: Add HTML formatting to email template. See HTML Email
Subject Fields / Body Fields: Insert replacement fields into the Subject or Body. Message replacement fields pull information from the database to insert into the message (e.g. insert [ApptDate] to automatically insert appointment date).
You may also manually type the replacement (e.g. [LName]), but make sure it exactly matches the field name. They are case-sensitive.
Position the cursor to where you want to insert a field, then double-click an item from the list. Fields in red text cannot be inserted.
Click OK to save the template.