Insurance Refunds

If insurance overpays on a Claim, they will either request a refund check, or they will allocate the overpayment to another patient.

Refund via check

  1. In the Account Module, double-click on the claim.
  2. Highlight the involved procedures, then click Supplemental at the upper right.
  3. Enter the refund amount as a negative amount for Ins Pay (e.g. -10), then click OK.
  4. In the Claim, click This Claim Only.
  5. Enter any needed check information and enter the payment amount as a negative (e.g. -10).
  6. Complete the rest of the payment as normal. See Finalize Insurance Payment.
    • You may wish to create a new Insurance Payment Type for Insurance Refund checks to avoid incorrect totals if using Deposit Slips.
    • If you are refunding insurance due to eligibilty, you may need to add a supplemental payment to adjust off the write-offs as well.

This will correct the patient account balance making the patient responsible for the previous overpayment. If you do not want the patient to be responsible for the amount, enter a negative adjustment to subtract the amount from the account balance (Adjustment).

Deduct from a different patient

  1. Go into patient A's account (the patient the refund is being allocated to).
  2. Double click on the claim and receive using the information provided on the EOB. See Receive Claim.
  3. Go into patient B's account (the patient who was originally given the overpayment) and enter a negative payment, as described above.
  4. Once all claims on the EOB are received, finalize the payment as usual. See Finalize Insurance Payment,