Remote Access

See Advanced Topics.

If you want access to your data from outside the office, you have number of options, depending on your situation. Also see Multiple Locations for information setting up multiple clinics.

Remote Desktop Software

GoToMyPC and LogMeIn both make outstanding products for remote connection. They allow you to log on to an office PC from other computers, and it feels as if you were sitting at that computer, except for a slight time delay. The data is sent encrypted so it is secure. The only problem with this solution is that if you use a public computer, or if you get a virus, someone may figure out what your password is. If anyone figures out your password, they would have access to your network. As long as you are careful, this should not be a problem.

LogMeIn Settings: If the 3D chart does not work, try changing the following settings:

  1. After logging into LogMeIn prior to going full screen, you will see some boxes down the left side of your screen.
  2. Click on Preferences, then click on Remote Control Settings, Under the General Settings Section, uncheck the box associated with Use Mirror Display Driver.
  3. You should then apply the changes and try it again. If it still doesn't work, try unchecking use display accelerator.

Windows also comes with a similar built-in remote desktop feature. Note that if you use one of these remote desktop solutions, the computer you are connected to is disabled during use by the other user. In other words, it doesn't increase the number of users you can have.

Windows Remote Desktop

Remote Desktop Protocol (RDP) was formerly known as Terminal Services. If you have Windows Server, then you can use the built-in RDP to access your network remotely. The remote computers can run any application that you could normally run from the office. The advantage over GoToMyPC or LogMeIn, which are described above, is that you can have multiple connections operating at once. Instead of just connecting to a single computer, the server would handle all the connections. This solution works very well and is elegant in its simplicity.

If using RDP, you should change the following options:

Both of these options reduce the graphic intensiveness of the application.

  • Remote sessions may have issues with time zones. See Time Zones for troubleshooting.
  • When using RDP, the client name (the name of the computer remoting in to the server/other computer) will be used as the computer name in various places within the program (e.g. update in progress flag, audit trail entries, computer pref rows, etc.).


See Open Dental Mobile for iOS or Android devices. As an alternative to the mobile version, you can use LogMeIn for your iPhone or GoToMyPC for your Microsoft Mobile device.

Laptop or Removable Hard Drive

You can back up your data to a laptop and take it home with you. You will have access to all of your data as long as you remember to back up before you leave the office in the evening. Another similar option is to use a hard drive of some sort to take home the data with you. This would primarily be an offsite backup strategy, but could allow you to use it at home.

Options include external drives, internal removable drives, external cases, full size, medium, and small drives, USB's, firewire, Ethernet, etc. Your best option is probably a USB flash drive, which is very small and convenient. If you have a lot of images, then you may need to use a small external hard drive that connects with USB2, firewire, or SATA. It will be fast, and it is easy to connect it to any computer you want.

Web Browser

See Open Dental Cloud.

Application Service Provider

At some point, we will begin offering a hosted version of Open Dental. We would host the database for you, providing you with a secure connection to our servers. We would handle all backup, upgrades, virus protection, etc. This would not be a web browser version, but a full version of the program with all the functionality you are used to. This service would be very convenient, although a bit more expensive. You would never be locked in to this setup. Your data always belongs to you, so at any time you could request that we send you the entire database, and you could switch to the traditional setup running on your own network. You could freely move your database back and forth to best fit your situation and you would always have total control over your data.