Time Ask to Arrive

In the Appointments Module, double click on a Scheduled Appointment.

In the middle, is the Time Ask to Arrive field. Enter the time you want the patient to arrive in 00:00 format.

Using this method, the early arrival time only affects a single appointment. This can be useful for new patients who need to fill out paperwork prior to the appointment.

  • The appointment schedule will show the appointment time, not the Time Ask to Arrive.
  • To display the Time Ask to Arrive in the appointment box, see Appointment Views.
  • The Time Ask to Arrive will display on patient literature (e.g. email, postcard reminders, etc.). If no time is entered, the appointment time is used on this literature.
  • When the [ApptTimeAskedArrive] tag is used, Automated Messaging can send this time to patients via text or email.
  • If an appointment is rescheduled, the Time Ask to Arrive value will reset. If an Ask to Arrive Early value is entered on the Edit Patient Information window, it will be used to calculate a new arrival time, and a message will indicate the previous arrival time.
  • A patient can be scheduled with a Time Ask to Arrive outside of open office hours without a warning message. For example, the clinic opens at 8:00 am, the patient is scheduled for an 8:00 am appointment but is asked to arrive at 7:45 am (the office is not open).

Early Arrival Time for all Appointments

In the patient's Edit Patient Information, enter Ask To Arrive Early in the highlighted area.

Using this method, every time an appointment for the patient is scheduled, a popup will notify you of the early arrival time and the Time Ask to Arrive field on the Edit Appointment window will automatically populate with the Ask to Arrive Early value. For example, if a patient is scheduled for a 9:00 AM appointment, the popup will prompt you to ask the patient to arrive at 8:45 AM.

Ask to Arrive Early: Enter the length of time, in minutes, you want the patient to arrive early.

Same for entire family: Check this box to apply the early arrival time to everyone in the patient's family.

This can be useful for patients who typically arrive late to appointments.