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Tablet

See Network and Computer Setup.

Tablet devices can be used in Open Dental in numerous ways. The features available for a device vary. Use the table below to determine the best device for your practice.

Device Features Notes
Android Device

Android Devices can be used with Open Dental in the following ways:

  • Open Dental Mobile
    • Replaces Mobile Web.
    • View and manage appointments.
    • View patient information.
    • ePrescribe with DoseSpot Access.
    • 2-Way text with patients.
    • View some reports.

  • eClipboard
    • Patient Check-In
    • Patient Forms
    • Medical Histories
    • Consent Forms
    • Patient Picture (Selfie feature)
    • Photograph insurance card and ID
    • Present Treatment Plans
    • Present Payment Plans
    • Take Payments

  • The Open Dental program cannot run on this device.
  • We recommend Android version 8 or higher for eClipboard
  • Some customers have reported issues using the eClipboard app on Vasoun brand Android tablets. We are working on internal testing to research the reported issues. We are currently unable to guarantee functionality of this tablet brand.

iOS Device

iOS Devices can be used with Open Dental in the following ways:

  • Open Dental Mobile
    • Replaces Mobile Web.
    • View and manage appointments.
    • View patient information.
    • ePrescribe with DoseSpot Access.
    • 2-Way text with patients.
    • View some reports.

  • eClipboard
    • Patient Check-In
    • Patient Forms
    • Medical Histories
    • Consent Forms
    • Patient Picture (Selfie feature)
    • Photograph insurance card and ID
    • Present Treatment Plans
    • Present Payment Plans
    • Take Payments

  • The Open Dental program cannot run on this device.
  • These Apple devices are considered obsolete, and therefore do not work with Open Dental apps.
  • If using an Apple device, it must be able to update to iOS 14 or higher.
Windows Device

Windows tablets can be used with the full version of Open Dental. This includes:

  • Kiosk
    • Patient Forms
    • Medical Histories
    • Consent Forms

  • Launching Open Dental can assist with:
    • Presenting Treatment Plans
    • Charting
  • Tablets must run a full versions of windows.
  • Tablets cannot be in Tablet Mode.
  • Cannot run Windows 8 RT or Windows 10 S.
  • Must have a resolution of at least 1280x768.

Before using a Windows Tablet as a Kiosk device, consider the following issues.

  • May run slower due to limited graphic capabilities
  • Screen size and configuration. On Window 8 Surface Pro tablets, the kiosk doesn't take up the whole screen. The writing can appear very small to patients and the orientation can also be shifted by movement of the tablet.
  • Tablets need to have their keyboard undocked when filling forms. Docked keyboards may resize the full screen windows and can cause issues with scroll bars.
  • Tablets need to be in tablet mode for the touch keyboard to automatically popup when using the kiosk.
  • Tablets are very portable and can easily be lost or misplaced in a reception area setting.

*The recommended device versions are known to work with eClipboard. Other versions may work, but may become unsupported at any time. In general we recommend trying one before buying others. If you would like to share your experience with a particular tablet, please let us know.

Limitations

Android is not a 'controlled ecosystem'. With Android, you can get new devices with old software that will not work well.

The following are not supported:

  • Fire tablets, which run Fire OS, are not compatible with eClipboard.
  • Android 4.4 KitKat
  • Remote Software & Security

    There are software products available for remote connection to one of your office computers over an iPad or Android. The Remote Access page covers some of these products, but there are others.

    See Wireless for ideas regarding security when using a tablet device.

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