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Tablet

See Network and Computer Setup.

Tablet devices can be used in Open Dental in numerous ways. The features available for a device vary. Use the table below to determine the best device for your practice.

Device Features Notes
Android Device

Android Devices (both tablets and phones) can be used with Open Dental in the following ways:

  • Mobile Web
    • View appointments by operatory and view appointment details.
    • Create, edit, move, or delete appointments.
    • Access patient contact information, appointments, allergies, and prescriptions.
    • Call or email patients.
    • View pharmacy contact information.

  • eClipboard
    • Patient Check-In
    • Patient Forms
    • Medical Histories
    • Consent Forms
    • Patient Picture (Selfie feature)
    • Present Treatment Plans

  • The Open Dental program cannot run on this device.
  • Mobile Web proportions may look odd on a tablet due to the large screen.
  • *We recommend Android version 8 or higher for eClipboard

iOS Device

iOS Devices (both ipads and iphones) can be used with Open Dental in the following ways:

  • Mobile Web
    • View appointments by operatory and view appointment details.
    • Create, edit, move, or delete appointments.
    • Access patient contact information, appointments, allergies, and prescriptions.
    • Call or email patients.
    • View pharmacy contact information.

  • eClipboard
    • Patient Check-In
    • Patient Forms
    • Medical Histories
    • Consent Forms
    • Patient Picture (Selfie feature)
    • Present Treatment Plans

  • The Open Dental program cannot run on this device.
  • Mobile Web proportions may look odd on an iPad due to the large screen.
  • *We recommend iOS version 11 or higher for eClipboard.
Windows Device

Windows tablets can be used with the full version of Open Dental. This includes:

  • Kiosk
    • Patient Forms
    • Medical Histories
    • Consent Forms

  • Launching Open Dental can assist with:
    • Presenting Treatment Plans
    • Charting
  • Mobile Web
    • View appointments by operatory and view appointment details.
    • Create, edit, move, or delete appointments.
    • Access patient contact information, appointments, allergies, and prescriptions.
    • Call or email patients.
    • View pharmacy contact information.
  • Tablets must run a full versions of windows.
  • Cannot run Windows 8 RT or Windows 10 S.
  • Must have a resolution of at least 1280x768.

Before using a Windows Tablet as a Kiosk device, consider the following issues.

  • May run slower due to limited graphic capabilities
  • Screen size and configuration. On Window 8 Surface Pro tablets, the kiosk doesn't take up the whole screen. The writing can appear very small to patients and the orientation can also be shifted by movement of the tablet.
  • Tablets need to be in tablet mode for the touch keyboard to automatically popup when using the kiosk.
  • Tablets are very portable and can easily be lost or misplaced in a reception area setting.

*The recommended device versions are known to work with eClipboard. Other versions may work, but may become unsupported at any time. In general we recommend trying one before buying others. If you would like to share your experience with a particular tablet, please let us know.

Limitations

eClipboard works well on both iOS and Android devices, but there are differences in how versions and devices are released and supported. Android is not a 'controlled ecosystem' like Apple iOS. With Android, you can get new devices with old software that will not work well.

The following are not supported:

  • Fire tablets, which run Fire OS, are not compatible with eClipboard.
  • Android 4.4 KitKat*
  • Note: *We apologize to those who recently bought Android version 4.4 devices, which we supported until 5/27/2020. We did not decide to stop supporting this version, our development system can no longer publish a working App to these older versions.

    Remote Software & Security

    There are software products available for remote connection to one of your office computers over an iPad or Android. The Remote Access page covers some of these products, but there are others.

    See Wireless for ideas regarding security when using a tablet device.

    Open Dental Software 1-503-363-5432