Internal messaging lets you send messages to all workstations in the office. Messages can include text, sound and/or light. They can be To and From specific users, but everyone will see or hear it. For example, a message can be sent to other computers that says "Doctor, Spouse, Line 1." Or a message could be sent that says "Doctor, Op 1" with an accompanying message button that lights up.
There are two ways to send messages: These two tools work together but are set up separately.
See also: Webinar: Messaging and Messaging Buttons
Sending Internal Messages from the Messaging Area
The four columns list the Message Elements that are already setup. Several message elements come preset in Open Dental, but you can customize or add new ones.
To send an internal message:
For example: Doctor | Front | Spouse | Line 1 will send and speak "Doctor, Spouse, Line 1."
To send an internal text message:
For example: 'pharmacy verifying prescription' | Doctor | Front | Urgent | Line 1 will send and speak "Doctor, Urgent, Line 1" and 'pharmacy verifying prescription' will show in the Messinging History text.
To trigger buttons to light up with messages, see Messaging Buttons.
Acknowledge Messages: All sent messages show in the Message History until they are acknowledged. By default, all users are shown in the list. Filter messages using the To User dropdown.
Eventually every message should be acknowledged. Click on the message, then click Ack. Acknowledged messages are deleted from the database after two days. To select multiple messages, press the Ctrl key while clicking on the messages.
If the message triggered a messaging button, you can also click on the lit button to acknowledge it. Ack'd messages do not usually appear in the list since nobody needs to see them. To see acknowledged messages, check the Include Acknowledged box.
Include Acknowledged: Check to view messages that have been acknowledged. A field labeled Days will appear. Enter the number of days for which you want to see acknowledged messages. For example, enter 1 in the Days field to see acknowledged messages only for the last one day.
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