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Internal Messaging 

Internal messaging lets you send messages to all workstations in the office. Messages can include text, sound and/or light. They can be To and From specific users, but everyone will see or hear it. For example, a message can be sent to other computers that says "Doctor, Spouse, Line 1." Or a message could be sent that says "Doctor, Op 1" with an accompanying message button that lights up.

There are two ways to send messages: These two tools work together but are set up separately.

  • Send from the Messaging area.
  • Click messaging buttons in the lower left toolbar. See Messaging Buttons.

See also: Webinar: Messaging and Messaging Buttons

For a more direct way of sending messages to specific staff members, see Tasks. For text messaging to patients, see Integrated Texting.

Sending Internal Messages from the Messaging Area
In the Modules area, click Manage.

The four columns list the Message Elements that are already setup. Several message elements come preset in Open Dental, but you can customize or add new ones.

To send an internal message:

  1. Click on a To, From, and/or Extra Item.
  2. Click a Message item to immediately send it.

For example: Doctor | Front | Spouse | Line 1 will send and speak "Doctor, Spouse, Line 1."

To send an internal text message:

  1. Type the message in the Text Message field.
  2. Click on a To, From, and/or Extra Item.
  3. Click a Message item to immediately send it, or click Send Text to send without including a Message item.

For example: 'pharmacy verifying prescription' | Doctor | Front | Urgent | Line 1 will send and speak "Doctor, Urgent, Line 1" and 'pharmacy verifying prescription' will show in the Messinging History text.

To trigger buttons to light up with messages, see Messaging Buttons.

Acknowledge Messages: All sent messages show in the Message History until they are acknowledged. By default, all users are shown in the list. Filter messages using the To User dropdown.

Eventually every message should be acknowledged. Click on the message, then click Ack. Acknowledged messages are deleted from the database after two days. To select multiple messages, press the Ctrl key while clicking on the messages.

If the message triggered a messaging button, you can also click on the lit button to acknowledge it. Ack'd messages do not usually appear in the list since nobody needs to see them. To see acknowledged messages, check the Include Acknowledged box.

Include Acknowledged: Check to view messages that have been acknowledged. A field labeled Days will appear. Enter the number of days for which you want to see acknowledged messages. For example, enter 1 in the Days field to see acknowledged messages only for the last one day.


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