Automated Thank-Yous

In eServices Setup, click Automated Messaging.

Automated Thank-Yous is an eService that sends an automated thank you message (email or text message) when a patient schedules an appointment. The message includes a link that will allow the patient to save the appointment to the calendar on their device. Thank-you messages are sent shortly after an appointment is scheduled for a patient.

Emailed Automated Thank-You messages can be sent at no additional cost. To send Automated Thank-You messages by text message, Integrated Text Messaging is required and a per text message fee applies

Activate / Deactivate Auto Thank-Yous

Automated Thank-You messages can be activated or deactivated as needed.

After activating Auto Thank-Yous, set up Auto Thank-You rules.

Auto Thank-You Rules

To edit an existing Auto Thank-You Rule, double-click an Automated Thank-You Rule from the Automated Messaging Rules grid. To add a new rule, click Add Auto Thank-You.

For information on adding and editing rules, see Edit Reminder Rule.


The default message for automated thank-you messages looks like this:

The patient can click the link at the bottom to add the appointment to the calendar on their device.