Email Encryption Options
Sending and receiving encrypted Email requires both sender and recipient to share public key security certificates (also known as digital signatures). This verifies that sender and recipient are trusted sources. Open Dental supports Standard Encrypted Email and Direct messaging. Both methods require that you obtain an Email Certificate and Install Private and Public Keys on a Workstation.
|Topic||Open Dental Resources||Microsoft Outlook Resources||Thunderbird Resources|
|Get and Install a Digital ID||Email Certificate||Get a Digital ID||Creating PGP Keys|
|Exchanging Digital IDs||Email Client, Adding Trust||Add a Digital ID to your Contacts||Sending and Receiving Public Keys|
Standard encrypted email is a secure method of exchanging email with trusted sources. Before encrypted email can be exchanged using Open Dental:
How it works:
The certificate cache is always checked when sending. If a certificate expires, you will need to repeat the steps above with the recipient.
Direct messaging is a method of encrypted email that is intended to simplify the discovery of public key security certificates. Public key certificates are hosted in DNS so they can be discovered automatically using the domain part of the recipient's email address. Direct is used primarily by EHR providers to exchange clinical healthcare data securely with other providers.
Before Direct messages can be sent using Open Dental:
How it works:
Direct messages can be sent to a provider who does not use Direct (e.g. a non-EHR provider). The receiving provider must become a trusted source by obtaining a digital signature and setting it up on their system. See Email Certificate Outlook for instructions on how to create and setup a digital signature in Microsoft Outlook.