eServices Misc

eService Miscellaneous settings set the window for texts and emails sent via Automated Messaging or WebSched Recall, and allows access to Mobile Sync if necessary.

In eServices Setup, click Miscellaneous.

Automated eServices Schedule

The automated eServices schedule determines the time window during which Automated Messaging or Web Sched Recall can be sent.

A limited Start Time/End Time (e.g., 7 AM - 8 AM) forces the eConnector to queue up the messages that would be sent later in the day and instead send within the last few minutes of the run time.

The eConnector must also be running during the time window. Messages due after the End time each day is sent at the End time. Same day eReminders that are due within one hour of the Start time (or before) are sent one hour before the appointment, regardless of Start time.


Same-Day Reminder Exception

Normally, eReminders follow the Automated eServices Schedule, and are not sent outside of this window. The exception to this rule applies to Same Day eReminder rules, when the appointment begins before the Automated eServices Schedule, in which case the eReminder can send up to one hour before the appointment.

Date Format

Select the date format to apply in email and text messages (eReminders, eConfirmations, manual confirmations, Web Sched ASAP messages, ASAP List text messages, Web Sched Recall reminders, Web Sched Notify messages, Patient Portal Invites, and email templates that contain appointment date tags).

If using a Custom date format, use the following information as a guide:

Show Mobile Sync (old-style)

Click to access the old mobile sync interface. See Mobile Sync Setup.