Setup Reactivation

In the Main Menu, click Setup, Appointments, Reactivation.

Use the reactivation setup window to determine your preferred settings for the Reactivation List.

Reactivation must be enabled in Show Features for this window to be available.

Reactivation Messages

The Messages grid lists the email subject and body, postcard, and text message for reactivation messages sent from the Reactivation List.

The bracketed text are variables which pull information directly from the database.

Available variables:
[NameFL]: Patient first and last name.
[NameF]: Patient first name only.
[FamilyList]: List first name and recall due date of all family members (if Group Families is selected).
[ClinicName]: Clinic name (patient's default clinic).
[ClinicPhone]: Clinic phone number.
[PracticeName]: Practice name.
[PracticePhone]: Practice phone.
[OfficePhone]: Uses clinic phone number if available, otherwise inserts practice phone.

Reactivation Status Options

The status options determine which recall status is automatically applied when a reactivation message is sent.
Customize options in Definitions: Recall / Unsched Status.

Status for mailed Reactivation: The status applied when a recall postcard is printed.
Status for emailed Reactivation: The status applied when a recall reminder is emailed.
Status for texted Reactivation: The status applied when a recall reminder is sent via text message using Web Sched Recall.
Status for emailed and texted Reactivation: The status applied when a recall reminder is emailed and texted using Web Sched Recall.

Reactivation List Default View

The following options affect what shows in the Reactivation List by default.

Group Families: Determines default setting for grouping families.

Days Past: Determines the default Start Date.

Contact Rules

Determines the rules for contacting patients on the Reactivation List.

Contact Interval (days): Number of days between contact for a patient.
Max # Reminders (e.g. 4): Maximum attempts allowed to contact a patient.