In the Main Menu, click Setup, Definitions, Recall/Unsched Status.
The Recall/Unsched Status definition determines the Set Status/Unscheduled Status options available in the Recall and Unscheduled Lists.
When a status is selected from the Set Status dropdown menu in the recall list, a Commlog is created with the status name. In the unscheduled list, selecting a status from the Unscheduled Status dropdown in the Edit Appointment window changes the UnschedStatus column.
To add or edit available status options:
- Double-click an existing item or click Add to create a new item. The Edit Definition window will open.
- Name: Enter the status.
- Abbreviation: Enter the status abbreviation. Must be 7 characters or less.
- Click OK to save.