In an ERA, in the Claims Paid grid, right-click a problem claim. Select Add Tracking Status.
If a claim on ERAs has special circumstances, you can add the claim to the Outstanding Insurance Claims Report with a custom tracking status and error code.
Note: If a matching claim is not found, you will be asked to manually locate it. See ERA Match with Claim
Click Update. The claim will now appear on the Outstanding Insurance Claims report and will be detached from the ERA.