In the ERAs window, double-click on an ERA.
Processing an ERA includes receiving the claim and finalizing the payment. See Process ERA.
Double-click on a row. Any claims that were split by the payer will be matched and processed together.
All claims in the ERA list under Claims Paid. Right click a claim and select Go to Account to view patient's account information.
Raw Message: The electronic file sent by insurance. This is used for troubleshooting purposes. See ERA Raw Message.
Provider Adjustments: Double-click a row to open a simple window that can be used to copy text.
Detach Claim: When a claim cannot be processed in the ERA window, or, after processing the Claim an X is still not showing in the Recd column, follow the steps below:
Find Claim Matches For Detached: Click to find claim matches for any detached claim (claims with a received status of N/A).
EOB Claim Details: Highlight a claim and select to view a breakdown of the claim. See EOB Claim Details.
Print: See Print ERA.
Delete: Delete this ERA. All claims must be manually detached.