Outstanding Insurance Claims Report

In Standard Reports, in the Monthly section, click Outstanding Insurance Claims.

This Report is useful for tracking claims that have been sent, but not received. From here you can also update tracking status for many claims at once or delegate staff to follow-up on claims.

Note: To control user access to this report, see Report Setup: Security Permissions.

Claims that meet the filter criteria will list. Click a column title to sort results in ascending or descending order. To view a claim, double click it.

Right click options: Right click on a claim row to select one of the following options:

Filters: If you change filter criteria, click Refresh to update list of results.

Claims: The columns below can show in the grid. Customize which columns show in Display Fields, Outstanding Ins Report.

Assign Claims to Users

This tool is useful for delegating responsibility for outstanding claims to specific staff members.

  1. Highlight the claim(s) to assign.
  2. To assign to the logged on user: Right click, then select Assign to Me.

    To assign to any user: Right click, select Assign to User, then select the user. Or, click Assign User, select the user from the Pick User window, then click OK.

To remove a claim assignment, right click and select another user or open the Assign User window and click Select None.

View Carrier/Plan and Patient/Subscriber Info

Click a row in the Claims grid to view information for the selected row.

Update Claim Tracking Status

Use this tool to change the Track Status and/or Error Code of all claims currently in the grid. The tool is only enabled for users who have the Update Custom Tracking security permission. See Definitions: Claim Custom Tracking for additional information.

  1. Change report filter criteria as needed.
  2. Click Update Custom Tracking.
  3. Click the dropdown to select a status.
  4. Add a note if desired.
  5. Click Update. The Track Status, Error Code and Date Status for all claims will update.

Print the Report

To print the report directly to the printer, click Print.

Export the Report

To export the report as a txt or xls file:

  1. Click Export.
  2. Select the location to save the file, and the file type. The default is the OpenDentalExports folder as set in Data Path Setup.
  3. Click Save.