Voiding PayConnect credit card payments or returns removes the original transaction from the patient's bank the same day. Transactions may only be voided within 30 minutes of the original transaction. If the transaction is older than 30 minutes or has been deposited, process a return instead. Returns require a few days to process. See Credit Card Return.
Locate the original transaction to be voided. Copy the Ref Number from the Payment Note, then identify the payment amount and the clinic, provider, and procedure or unearned type allocation.
Clinics: If using Clinics, select the clinic of the original payment.
Pay Connect Payment Information: Select Void and enter the Ref Number, Card Number, Expiration Date, and Security code of the original transaction.
Click OK to process. The payment window will immediately close and the transaction details are automatically added to the payment note.