Patient Portal

In the Main Menu, click eServices, Patient Portal.

The Patient Portal Feature is hosted by Open Dental and available to all customers on support. The eConnector is required for Patient Portal to work.

Customize which features are enabled in Patient Portal Settings.


URLs determine the web address patients will use to access the patient portal and/or make patient payments. Patients can go directly to the hosted URL (generated by Open Dental) or to the hosted payment URL.

In Open Dental's main menu, click eServices, Patient Portal.

Patient Facing URL: The web address given to patients to access the portal. It can be the hosted URL, or, you can use a page on your own website that redirects the patient to the hosted URL. This URL shows on the printout generated when granting access.

Example: Patient facing URL includes redirect code that sends the patient to the hosted URL

Hosted URL: The patient portal URL generated by Open Dental and linked to your registration key. Click Navigate to URL to open the URL in a browser. Click Copy to Clipboard to copy the URL to the clipboard.

Destination: Affects the Hosted URL.

Clinic: Affects the clinic name listed in the header on the Hosted URL destination. Click the dropdown menu or [...] to select the clinic.

Notification Email for Secure WebMail

The notification email subject and message are used to create un-secure email notifications that alert a patient when a new Secure WebMail Feature is available in the patient portal.

The email address set as WebMailNotify in Email Setup will be used to send WebMail notifications.

  1. In the main menu, click Setup, Manage, Email.
  2. Highlight the email used to send WebMail notifications, then click WebMailNotify. An X will show in the Notify column.
  3. Click OK to save.

To set up Invites, see Patient Portal Invites.