Email Setup

In the Main Menu, click Setup, Manage, Email.

Alternatively, in the Email Client, in the top menu, click Setup.

You can have one outgoing email address per clinic. Add the clinic email address here, then assign it in the Clinic Edit window.

WebMail and Email Encryption Options are more secure options.

Email Addresses: A list of email addresses that can be used by all staff members (e.g. general practice, clinic, or group email addresses).

Double-click to Edit Email Address.

Set Default: Set the selected email address as the From email address for outgoing emails (if a user-specific email is not entered).

WebMailNotify: Set the selected email address as the From email address for WebMail notifications to patients.

Note: Default and WebMail Notify email addresses are required for eServices to function correctly.


Add: Add a new email address that can be used by all staff members.

Inbox Receive Interval: Set the time, in minutes, to automatically check for and download new emails using Open Dental Service. Five minutes is the default.

Include Opt-Out Statement: Determines if an opt-out statement is included in all eService emails. The statement includes Practice or Clinic address and instructions about how to unsubscribe from eService emails (see example below).

Example:
This email has been sent to you from:
North Clinic
123 Walrus Way
Portland, OR 97338.

How to unsubscribe:
If you no longer want to receive any email messages from us, simply reply to this email with the word "unsubscribe" in the subject line.

Note:
  • When a patient emails a response to unsubscribe, they are not automatically removed from an eService email list. To stop sending them eService emails, remove their email address on Edit Patient Information.
  • Mass Email includes a different opt-out statement that cannot be removed. See Mass Email: Workflow for details.
  • If a patient has unsubscribed from eService emails, you will need to manually enter their email address for future non-eService emails.


See Email Errors for detailed information on potential errors.