Printer Setup

In the Main Menu, click File, Printers.

Use Printer Setup to set default print options for the current workstation. You can leave all settings to the default, or you can control where specific items are printed.

By default, all categories that allow you to set a default printer are listed. To view a simple version of this window, check This is too complicated. Show me the simple interface (see below).

For each category, select the default printer.

To show a prompt window every time you print, check Prompt next to a category. This allows you to verify printer and select other options prior to printing. When unchecked, items are printed directly.


Simple Interface

Troubleshooting

Below are common printer issues and troubleshooting methods. Before starting the troubleshooting process:

Problem: Unable to print from Open Dental or Windows.

Solution: This is likely an issue with your printer drivers or Windows configuration.

  1. Make sure your printer drivers are up-to-date and compatible with your Windows version.
  2. Restart the printer.
  3. If that doesn't work, try restarting the computer.
  4. If neither work, this is likely a printer setup issue. You may need to reinstall the printer drivers.

Problem: Can print from Window, but unable to print from Open Dental.

Solution:

  1. Exit Open Dental, then run Open Dental as Administrator.
  2. If that doesn't work, and you have been able to print from Open Dental with the current printer previously, try restarting your computer.
  3. If that doesn't work, or your printer has never worked with Open Dental, contact us.

Problem: Open Dental stops responding when attempting to print.

Solution:

  1. If the printer is a network printer, make sure you have access to the server location.
  2. Restart the computer. If the communication between Windows and Open Dental is bad, this should fix it.
  3. If still not responding, contact us.