Conversions from another Software
If you need to convert from another dental software, we provide data conversions, conversion of scanned documents and patient pictures, and other services. For more information, please contact a conversion specialist at 503-363-5432 or email@example.com. Our conversion department is generally available Monday - Friday, 8 a.m. - 4 p.m (PT).
Data Conversion: Converts data from another software to an Open Dental database. The data that converts varies by software. See Data Conversion Fees for a breakdown.
Payment: The first month's support fee and final data conversion fee must be paid BEFORE the date of the final conversion. Call us at least 3 days prior to the conversion date to make a payment. We accept payment via credit or debit card. To pay by check, you can pre-arrange to have a statement sent to you.
The conversion fee is separate from the support fee, so you can receive a conversion without signing up for support (e.g. if you need to convert from an old practice management solution that is no longer functional, such as in the case of a legal dispute for a retired doctor.)
International Customers: If you reside in a country outside of the United States and your country has privacy regulations that forbid the transfer of patient data to the United States (such as the European Union or New Zealand), the conversion will be run through a remote connection on a computer in your office. You will be required to set aside a computer for the duration of the conversion process so it can be used by conversion staff. It cannot be used as a general workstation during that time. There is also an additional fee of $200 (USD) due to the complexity involved when running a data conversion remotely. This fee is in addition to other data conversion fees.
Volume Discounts: Volume data conversion discounts are available to dental organizations doing multiple data conversions (distributors excluded). Please confirm discounts with a conversion specialist. All conversion discounts must be approved by Open Dental management.
How a Data Conversion Works
For detailed walkthroughs and step-by-step help, see our YouTube Conversions webinars:
Conversions After Business Hours
Each conversion will take a different amount of time to run, depending largely on what type of data is being converted and the size of the data set. Test conversions done ahead of time give both the customer and Open Dental a good idea of the amount of time a final conversion will take, and the conversion team will schedule a time block that will accommodate this, and let the customer know if the end time requested will be outside of business hours and require the extra charge. Because some final conversions are occasionally scheduled before the test conversion is complete, such conversions are usually scheduled conservatively to prevent the extra charge unless the customer requests it. Start times are usually scheduled to start Mon. through Fri., 8 am - 3 pm PST. If for example your conversion is anticipated to take 2 hours and 15 minutes, we would schedule it to start no later than 2:30 pm PST.
Start times anticipate that we have your data, so if a third party is collecting the data, they should have the data to us by the scheduled start time.
Questions and Answers
Open Dental Software 1-503-363-5432