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Statement Window

The Statement window opens when you create a limited Statement, Invoice, Receipt, or click More Options. It also opens when you double click a bill in the Billing List. A read only window also opens when you double click an existing statement, invoice, or receipt.

Below is a description of all options that might show on the window. Not all options show for all statement types, and not all options can be modified.

Date: Defaults to today's date.

Sent: Automatically checked once the statement, invoice, or receipt is printed or emailed. It can also be changed manually. 

Mode: The method of delivery.

Hide payment options: Remove payment information (amount due, date due, amount enclosed, and credit card payment section, aging). 

Single patient only: If checked, only the selected patient's procedures are included. If unchecked, procedures for all family members are included. 

Intermingle family members: If checked, all patients in the family are mixed in one grid. If unchecked, each family member has their own grid. Set the default setting when accessed from the Account module in Manage Module Preferences.

Only show transactions since last zero balance: If checked, all transactions from the last date the account balance was zero will print on the statement. The date range entered will be ignored.

Receipt: Create a receipt instead of a statement. See Receipts.

Send to Super Family: Only an option if the patient is a member of a Super Family, Statements use sheets is enabled, and the family guarantor has 'Included in Super Family Billing' checked on the Edit Patient Information window. If checked, a super statement that includes account activity for all super family members will be generated. Super statements always group by super family guarantor.

Limited Statement: Only shows for Limited Statements and is checked.

Invoice: Only shows for invoices and is checked. Also shows the invoice number.

Date Range:  Procedures that fall between the start and end date will show on a statement. Type the dates, or click one of the buttons to insert a date. If either of the dates are blank, it's the same as not putting a limit on the date range. So if both dates are blank, then all procedures will show. Date range is ignored if 'Only show transactions since last zero balance' is checked.

Notes: General notes.

Bold Note: Shows in bold red above and below the family grid.
When printing individual statements, there is no way to set a default note or dunning messages. But if you set up your Quick Paste Notes properly, you can fill in a variety of notes in this box using only 2 keystrokes each (? + single letter abbreviation). Default notes and dunning messages can be set as part of the batch Billing process.

Print: Send the statement, invoice, or receipt to the default printer. The statement is designed to be printed on standard perforated billing paper and to fit inside a standard window envelope. Envelopes and billing paper may be ordered from many companies. We have found FormSource to have good service and reliability. See their Open Dental Health Care Form Price List. Their number is 1-800-553-3676. See also Vendors - Printing.

Email: Open the Email window, with a pdf version of the statement, receipt, or invoice attached. The default email message will be used.

Pat Portal: Send the statement to the patient's portal. In order to do so, the following criteria must be met:

If criteria is met, a message will give you an option to notify the patient via email that the statement is available:

  • Click No to send the statement to the portal without sending a notification email.
  • Click Yes to open the Edit Email Message window with a default message notifying the patient about the statement availability and how to access it.


See Sending Email Messages.

View: Preview the statement, receipt, or invoice.


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