Alerts

The Alert menu option in the Main Menu notifies the logged-on user of new alerts they are subscribed to.

Alert Subscription

Alert Categories

When there are new, unread alerts, the Alert menu item highlights yellow and indicates the number of active alerts.

Hover over an alert to see additional options. The options vary depending on the alert.

Example Alert Category/Type Description
"Open Dental Service Error" All/Generic General alerts from Open Dental (tips, new features, update notifications).
"Pending Online Payments: 4" All/Online Payments Pending Notifies user that there are pending Online Patient Payments that need processed in Open Dental.
"Radiology Orders: 2" All/Radiology Orders Alerts the logged-on EHR provider that there are upcoming radiology orders in the Radiology Order List that need approved (mark CPOE).
"Patient would like a callback regarding this appointment: Sally Smith on 12/11/2017" eServices/Patient Requests Callback Notifies user about patients who have requested a callback about an eConfirmation. Click Open Appointment to open the Edit Appointment window. Alert is deleted once an appointment's confirmation status is no longer the Not Accepted status, or if the appointment is no longer scheduled.
"The Web Sched New Pat feature now asks patients questions to verify patient information..." eServices/Web Sched New Patient General informational alerts about the Web Sched New Patient eService.
"New WebSched Appointment: 11/22/2017 2:00:00 PM" eServices/Web Sched New Pat Appointment Created Alerts user about appointments that have been scheduled by new patients via Web Sched New Patient. Click Open eServices Web Sched New Pat Appointment to view the appointments in the Web Sched Appointments Report.
"Number Barred From Texting: Changed Text Message OK to No because the carrier responded that this number is invalid..". eServices/Numbers Barred from Texting Notifies user about wireless phone numbers that have rejected text messages. These patients have automatically had their Text Message OK status changed to No.
"The number of current MySQL connections has exceeded half the number of maximum connections allowed." All/MySQL Maximum Connection Issues Alerts user that the MySQL server has more than half of the allowed connections. Click More Details to view information about the current connections, issues that can result when the maximum amount of connections are exceeded, and how to increase the amount.
"New WebSched Appointment: 11/22/2017 2:00:00 PM" eServices/Web Sched ASAP Appointment Created Alerts user about appointments that have been scheduled using the Web Sched ASAP eService. Click Open Web Sched Appointments to view the appointments in the Web Sched Appointments report.
"eConnector services are being run on these computers:" eServices/Multiple eConnectors Notifies user that multiple computers are running an instance of the eConnector. Only one computer should run the eConnector.
"eConnector Down: eConnector needs to be restarted" eServices/eConnection Down Notifies user that the eConnector is down. See Generale Services Troubleshooting.
"eConnector Error" eServices/eConnection Error Notifies user when the eConnector has an error.
"DoseSpot Provider Registered: User automatically assigned." eRx/DoseSpot Provider Registered Shows the User ID for the assigned user.
"DoseSpot Provider Registered: Select user to assign ID." eRx/DoseSpot Provider Registered Appears when multiple users are assigned to one provider, or there are no users assigned. Open the DoseSpot Assign User ID Window. Select the user to assign from the dropdown menu.
"DoseSpot Clinic Registered: Clinic Name has been registered." eRx/DoseSpot Clinic Registered Notifies user that a clinic was successfully registered.
"New WebSched Appointment: 11/22/2017 2:00:00 PM" eServices/Web Sched Recall Appointment Created Alerts user about appointments that have been scheduled using the Web Sched Recall eService. Click Open Web Sched Appointments to view the appointments in the Web Sched Appointments report.
Clinic Feature Changed, you may need to restart the eConnector if you are subscribed to eServices eServices/Clinic Feature Changed Alerts user to restart the eConnector when turning the Clinics feature on/off.
"Multiple OpenDentalServices" Alerts users that multiple OpenDentalServices are running on a single database. If you see this, go to the Service Manager and stop excess services.

Troubleshooting

If alerts are not updating, make sure OpenDentalService.exe is installed in the Service Manager.

When using Clinics, only alerts for the currently selected clinic show, and only when the logged on user is subscribed to the alert category.