Canada Install and Setup
For Canada users, see the information below to assist with setup and installation.
To utilize all Canada-specific features, the Region and Language settings on all workstations must be set to Canada.
The Canadian Dental Association (CDA) claim form will be set as the default.
Claims needed for an American patient must be sent via a paper claim using the American Dental Association (ADA) claim form. We are not allowed to distribute the ADA claim form by law, so it must be purchased from the ADA instead.
Dentists who send electronic claims will use ITRANS 2.0. Hygiene-Only offices who send electronic claims will use Claimstream (also known as the TELUS integration). Hygiene providers do not need to sign up with Instream.
In Preferences, the Tooth Nomenclature preference will be set to FDI Notation. Supernumerary teeth can be entered as 99.
In the United States:
If a practice is using the Clinics feature, make sure to use a different provider for each dentist/clinic combination. Each dentist is assigned an office number on the Edit Provider window. See, Canada Provider Setup. So if a dentist is at two offices, the only way to enter two office numbers is to use two separate providers.
Open Dental only stores personal data for a short time when running conversions or for web forms not yet collected by the office. This information is encrypted, secure, and deleted after the amount of time required to perform the service.