Texting Terms of Service

See eServices Texting.

Text Messaging

It is the responsibility of the office to obtain consent to send a patient text messages.

Patients can give consent when they manually provide their mobile phone number. This can happen when:

Alternatively, the office can verbally obtain consent. Once received, record the Text OK status in the Edit Patient Information window.

Patient Responses

If Open Dental HQ detects a message with a response of HELP, we send back a message with a help link.

If a patient has opted out of text messaging, they can opt back in anytime by texting START to the office.

Patients can opt out of messages anytime. When a patient responds to a message with STOP, a message is sent back informing the patient they have been opted out and will receive no further messages. This message is also forwarded to the office.

Open Dental HQ has a record of the patient opting out. At the office, the Text OK status for the patient is set to No with a commlog indicating the opt out request. While the office may attempt to continue sending a message, all messages to patients who have opted out are blocked by Open Dental HQ. A patient must text START to allow receiving messages again.