In the Appointments Module, a broken Appointment will display with a big X.
There are three ways to break an appointment:
Right-click the appointment. Select Break Appointment.
Highlight the appointment. At the right, click the Break button.
Double-click to open the Edit Appointment window. Manually change the Status to Broken.
If using method 2 or 3, the Broken Appt Options window will show. It serves the same purpose as the six separate options on the right-click method.
Missed adds a procedure with code D9986 to the patient's chart. This is used when the patient simply did not show up for the appointment.
Cancelled adds a procedure with code D9987 to the patient's chart. This is used when less than 24 hrs notice was given, making it hard to fill the time slot.
These two procedure codes are how broken appointments are tracked. You can change this behavior in Appointments Module Preferences. The Amount is based on the fee entered for the procedure code.
We recommend handling broken appointments before the end of day. Send them to the Unscheduled List, reschedule them, or delete them. Otherwise, incomplete appointments may get left in the Appointments module.
Completed appointments cannot be broken if procedures are attached and Prevent changes to completed appointment with completed procedures is enabled in Appointments Module Preferences.