Web Sched ASAP

Use Web Sched ASAP to quickly send email and/or text messages to patients on the ASAP List about last minute appointment openings. Messages include a clickable link patients can use to accept and reschedule their ASAP appointment. Patients also have the option to decline.

Related pages:

Requirements:

Note: Once a patient successfully books an online Web Sched ASAP appointment, you can optionally send them an automated notifications of appointment details. See Web Sched Notify Setup.


In the Appointments Module, locate the available time slot you want to notify patient(s) about. Right-click on the available time slot start time, then select Text ASAP List. The ASAP List will open:

ASAP List

All appointments whose length fits within the Start/End time will be selected by default. Information about the available time slot will show at the right in the Web Sched ASAP section.

Highlighted patients will receive the Web Sched ASAP notification. Click Send to proceed to open Send Mode.

Send Mode

Select how to send the notification. Send Details will change based on your choice and additional details about send time will show in the upper right.

Send Details will indicate what each patient will receive based on your selections and notes to explain the logic. Verify the message text and cllick Send to transmit messages.

Web Sched ASAP Blockouts

In the appointment schedule, a blockout will show on the available opening to indicate a Web Sched ASAP notification has been sent about the opening.


Web Sched blockouts can be deleted by right-clicking on them and selecting Delete Web Schedule ASAP Blockout.

Send Details Logic

Text Messages:

Emails: Emails are sent immediately when Send is clicked. They do not adhere to the automated eServices schedule.

Text and Emails: Notifications only are sent if the available opening is at least 30 minutes after the send time of the text and/or email.