Web Sched ASAP

Use Web Sched ASAP to quickly send email and/or text messages to patients on the ASAP List about last minute appointment openings. Messages include a clickable link patients can use to accept and reschedule their ASAP appointment. Patients also have the option to decline.

Web Sched

eServices Signup

ASAP Message Setup (email and/or text)

Web Sched ASAP History

Web Sched ASAP: What Patient Sees

Requirements

Note: Once a patient successfully books an online Web Sched ASAP appointment, you can optionally send them an automated notifications of appointment details. See Web Sched Notify Setup.


In the Appointments Module:

  1. Locate the available time slot you want to notify patient(s) about.
  2. Right click on the available time slot start time, then select Text ASAP List. The ASAP List will open.

    All appointments whose length fits within the Start/End time will be selected by default. Information about the available time slot will show at the right.

    Operatory

    Start/End Time: Click the down arrow to change.

    Web Sched ASAP Messages: View details about previously sent ASAP messages for all selected patients.

  3. Verify patient selection. Highlighted patients will receive the Web Sched ASAP notification.
  4. Click Send.
  5. Send Mode: Select how to send the notification. Send Details will change based on your choice and additional details about send time will show in the upper right.
    • Text Message and Email: Send both text and email messages.
    • Text Message: Send text messages only.
    • Email: Send email messages only.
    • Preferred contact method: Send using the patient's preferred contact method (email or text message only).

    Send Details will indicate what each patient will receive based on your selections and notes to explain the logic.

  6. Verify the message text.
  7. Click Send.

In the appointment schedule, a blockout will show on the available opening to indicate a Web Sched ASAP notification has been sent about the opening.



Send Details Logic

Text Messages:

Emails: Emails are sent immediately when Send is clicked. They do not adhere to the automated eServices schedule.

Text and Emails: Notifications only are sent if the available opening is at least 30 minutes after the send time of the text and/or email.