There are several ways Email Messages can be sent and received using Open Dental accessed from the Main Toolbar.

Regular email

Send a clear text Email Message to anyone. Receive email in an Email Client. Enter settings for your email provider in Email Setup. This method does not violate HIPAA as long as you don't send protected health information (PHI).

Mass Email

Send HTML emails to a list of patients at once. See Send Mass Email. There is a per email fee for this service, see Fees for Support and Services.

Encrypted email

See Email Encryption Options for more details.

Securely send and receive encrypted email with trusted sources. Open Dental supports two methods of encrypted email. Both methods require that you obtain and install email security certificates. The methods differ in how security certificates are shared.

Secure Web Mail

See Secure WebMail.

Send and receive secure messages to and from patients using the Patient Portal. Every time a secure web mail message is sent to a patient, an unencrypted email is sent to the patient to notify them a secure message is waiting in the portal. To view the message, they must then log in to the portal.

Other Information

10/04/2021:Google began restricting less secure app access to G Suite Accounts in 2020. Open Dental has completed the OAuth Integration with Google, which allows us to continue to use Gmail accounts within the program. The OAuth Integration is available in version 20.1 and greater.

For instructions, see our video: Google Authorization for Gmail

Reminder: If you are using an email client (such as Microsoft Outlook) to email multiple patients (e.g. mass email), be sure to use a Bcc field rather than To or Cc to avoid exposing your patient email addresses to other patients. Using the Open Dental Mass email tool will avoid this issue.